Booking and Payment
All rentals must be booked in advance through our website.
Full payment is required to secure a date and confirm your rental request.
Payments can be made through the provided payment options on our website.
Failure to complete payment within the stipulated time frame may result in the reservation’s cancellation.
Transport and Delivery
The transportation cost for rental items is to be fully covered by the client.
We only deliver to locations specified on our website. Clients are responsible for ensuring their event venue falls within our service areas.
Clients must provide accurate delivery information at the time of booking to avoid delays or failed deliveries.
Rental Duration and Returns
Rental items are provided for the agreed event duration stated at the time of booking.
Items must be returned in the same condition they were delivered.
If an extension of rental time is required, additional charges may apply.
Cancellation Policy
Bookings may be canceled up to 4 days before the event for a partial refund (minus a cancellation fee).
Cancellations made less than 4 days before the event are non-refundable.
Rescheduling is subject to availability and must be requested within 4 days before the event.
Damage and Liability
Clients are responsible for the proper use and care of all rented items.
Any damages, loss, or theft of rental items will result in additional charges based on the item’s repair or replacement cost.
Inspection will be conducted upon item return to assess damages.
Clients are encouraged to notify us immediately if any items are damaged during the rental period.
Compliance and Restrictions
Rental items must be used for lawful purposes and by event safety regulations.
Clients may not sub-rent or transfer rented items to third parties.
The business reserves the right to refuse service to clients who violate our rental terms.
Contact and Support
For inquiries or concerns regarding rentals, clients can reach us via the contact details provided on our website.